Frequently Asked Questions
Expert answers to your skin health and ordering questions.
How do I know which products are right for my skin type?
We recommend using our online Face Mapping tool or visiting a professional skin therapist for a personalized analysis to identify your unique skin concerns.
Are Dermalogica products cruelty-free and vegan?
Yes, we are recognized by PETA and Leaping Bunny as cruelty-free. The vast majority of our products are vegan, and we are working toward making the entire line 100% vegan.
What is your return policy for opened products?
We offer a 100% money-back guarantee. If you are not satisfied with a product for any reason, you can return it within 30 days of purchase for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do your products contain artificial fragrances or colors?
No, our formulas are free from artificial fragrances, colors, paraben, and SD alcohol to ensure optimal skin health without irritation.
Can I use my rewards points on subscription orders?
Currently, rewards points can only be redeemed on one-time purchases and cannot be applied to recurring subscription shipments.